Shipping Charges on Returned Items

Shipping charges on returned items are the customers responsibility, Laptop Hub will match the shipping method and pay for shipping on replacement or exchange items. Laptop Hub will not pay for shipping for non-faulty or non-defective items and the customer will pay and organize courier pick-up or other means of return delivery.

 Laptop Hub will only cover the shipping cost of the returned item if the wrong item was sent to the customer.

Defective Goods Policy

DEFECTIVE returns can be returned directly to Laptop Hub within 30 days from the invoice date, at Laptop Hub discretion for credit, replacement, exchange or repair.

Refunds or exchanges are issued after receipt and inspection of returned goods. Refunds or exchanges do not include original shipping and handling charges.

Non-Defective Goods Returns Policy

Although Laptop Hub is not liable to provide refund or credit note if the customer simply changes their mind or the customer finds the goods cheaper elsewhere, we will accept returns within 7 days from the invoice date conditions apply. Restocking fees is applicable to all change of mind returns. Please note Power adapters are not returnable, customer needs to ensure they are compatible with their laptop or PC.

All NON-DEFECTIVE returns are subject to a 20% restocking fee this is to recover labor, bank charges and admin time spent to process goods. Original shipping charges are NOT refunded on returned items.

Laptop Hub reserves the right to authorize product returns beyond 7 days from the invoice date.

Products Returned Within 7 Days Requirements

Licensed Products such as Anti Virus, Microsoft Office, Microsoft Office 365 are not returnable in any case.

All products returned MUST be in the same condition as received, 100 percent complete with accessories and any other documentation included with the original shipment. Any variance from these conditions could result in delay or forfeiture of your refund or credit. Laptop Hub reserves the right to refuse refund or exchange of any item that is not returned in the original packaging nor deemed as not in as new condition.

Need help?

Contact us at sales@laptophub.co.nz for questions related to refunds and returns.